Bilingual operations
For US businesses with Spanish-speaking customers
The bilingual ops team that's awake when your customer calls.
Spanish + English operators handling your calls, CRM, and follow-up — 8 AM to 1 AM Eastern, seven days a week. If the fit is wrong, we replace within 5 business days at no extra cost.
Atendemos a sus clientes
en español y en inglés.
01Native Spanish + English operators
0217-hour daily coverage, 7 days a week
03Trained on your CRM and phone system
04Flat monthly, cancel any month
05Replacement supported in 5 business days
The Assistiq standard
assistiq
Operating standard
Assistiq, Inc.
Lower cost is not the standard.
Most offshore staffing was built on one promise: be cheaper. That promise breaks down for businesses where the work is live conversations, fast follow-up, and customers who expect to be understood — in English or Spanish.
Assistiq is built on a different standard. Bilingual operators. Eastern Time coverage. Tool-specific training. And a clear replacement path if the fit is wrong.
01
Bilingual
02
Eastern Time
03
Tool-trained
04
Accountable
03
How the work happens
Anatomy of a covered call.
Every customer interaction follows the same operating shape — answered fast, captured cleanly, and followed through. No queues, no scripts that go nowhere, no lost context.
01
Inbound
Inbound
Spanish-speaking customer calls, texts, or fills out your form. Routed to your assigned Assistiq operator on your existing phone or CRM.
02
Answer
Answered
Operator picks up in the customer's first language, identifies as your team, and follows your script and qualification rules.
03
Capture
Captured
Conversation logged in your CRM in English, with original-language notes preserved. Stage updated, context attached.
04
Route
Routed
Urgent items escalated by your rules. Booking, intake, and follow-up scheduling handled inline — your team only sees what needs them.
05
Report
Reported
Weekly summary to your team — what came in, what closed, what needs attention. Monthly performance review with your success contact.
04
Coverage & tools
Where we work, and what we work with.
Operators based across Latin America, working 8 AM – 1 AM ET, 7 days a week for US clients. Trained on your software stack before they touch a customer conversation.
Coverage zones
Operating window
PT · MT
CT
ET · primary
Eastern Timeprimary coverage
8 AM – 1 AM
Central Timecovered same window
7 AM – 12 AM
Mountain & Pacificcovered same window
5 AM – 10 PM
Trained tooling
12 supported · more on request
Clio
Follow Up Boss
ServiceTitan
AMS360
Salesforce
HubSpot
RingCentral
Google Workspace
Slack
Calendly
GoHighLevel
Jobber
If your stack is not listed, our team learns it during onboarding.
05
Operating model
A support layer built with accountability.
Every Assistiq engagement runs through a defined operating model. Clear ownership at every layer. No single point of failure. No generic outsourcing setup.
01
Client team
Your business sets goals, scripts, escalation rules, and review cadence.
Authority
02
Assistiq success contact
Single point of contact at Assistiq. Owns weekly check-ins and monthly reviews.
Accountable
03
Senior operator · team lead
Reviews work quality, handles escalations, supports newer operators.
Quality
04
Bilingual operator
Trained on your tools. Handles the daily front-office and back-office work.
Execution
05
Customer conversations
Calls answered, CRM updated, appointments booked, follow-ups sent — Spanish or English.
Outcome
Replacement
Within 5 business days, no extra cost
Hours
8 AM – 1 AM ET, 7 days a week
Escalation
Operator → team lead → success contact
Reviews
Weekly check-ins · monthly summary
06
Process
From first call to seated operator in seven days.
A structured onboarding designed to put a trained operator on your customer-facing work without disruption to your existing team.
01
30-minute fit call
We learn your business, tools, customers, and the role you need filled. If we are not the right fit, we tell you on the call.
Day 01
02
Operator match
We propose 1–2 candidates from our trained bench based on language fluency, vertical experience, and tool fit.
Day 02
03
Onboarding into your stack
Your operator learns your CRM, phone system, scripts, calendar, and escalation rules. Practice runs before live work.
Day 03 – 06
04
Live, with weekly check-ins
Operator is on the work. Standing weekly call with your success contact. Monthly performance review and adjustments.
Day 07 →
07
Common questions
Questions we get on the first call.
01 Where are your operators based?
Across Latin America. We hire for native Spanish, advanced English, and US-business familiarity. All operators are background-checked and onboarded with NDAs before live work.
02 What hours do you cover?
8 AM to 1 AM Eastern Time, seven days a week. That's 17 hours of daily bilingual coverage including weekends — covering early-morning calls on the East Coast and late-night calls on the West Coast in the same window. Custom 24/7 coverage available on Specialist, Executive, and Enterprise Bench plans.
03 What if the operator isn't the right fit?
We replace within 5 business days at no extra cost. No buyout fee, no contract penalty. You can also cancel any month — there is no annual contract.
04 Do you sign NDAs and W-9s?
Yes — both, before live work begins. BAA available for healthcare-adjacent use cases on request. We are US-incorporated in Delaware.
05 What tools have you trained operators on?
Clio, Follow Up Boss, ServiceTitan, AMS360, Salesforce, HubSpot, RingCentral, Google Workspace, Slack, Calendly, GoHighLevel, and Jobber. If your stack is not listed, our team learns it during onboarding.
06 How is this different from a cheap offshore VA service?
Three differences. First, every operator is bilingual at native level — not heavily-accented English-only. Second, every operator is trained on your specific tools and scripts before live work. Third, there is a defined accountability layer — success contact, team lead, and replacement path — instead of a queue.
08
Get in touch
Or send us a note.
We'll respond within one business day.
Thanks — your note is in.
We'll be in touch within one business day at the email you provided.
First call
See if Assistiq is the right fit.
On the first call, we will learn how your business operates, what kind of bilingual coverage you need, and whether Assistiq is the right fit. If we are, we will explain the next steps clearly. If not, we will tell you directly.